Support & contact

Questions about my order

It is possible to track your order. To do so, go to the Follow your order page and enter the unique tracking code that you received by email a few days after your order.You can find our delivery times by consulting our Shipping Policy.

Please contact us immediately ( so we can update your order.If the order has already left our warehouse, please wait until you receive the order to return unwanted items. To return items, please refer to our Return Policy.

For complete information on this topic, please see our Return Policy (item 1).

For complete information on this topic, please see our Return Policy (item 2).

Yes. We will exchange or refund what you want to exchange or return.For more information on returns, see our Return Policy (item 1).

We regularly renew our packaging. Therefore, you may not receive exactly what is pictured on our website. The packaging may also be different if we have a high volume of orders (for example, during promotions).

This happens very rarely. Depending on the orders we receive and their destination, we may have to split your orders to ensure that your packages arrive safely and on time. This may happen if we have a large number of orders (for example, during promotions) or if you order different products on our platform.

Questions about payments

Yes, all transactions are securely processed through Stripe or PayPal and are completely safe. In addition, all transactions are encrypted with SSL security. We do not store any card information.

To ensure the security of payments on our platform, we work with Stripe and Shopify Payments. You have the option to pay with your favorite payment methods: Paypal, Visa, Mastercard, American Express or Apple Pay. Unfortunately, we do not accept bank transfers or checks.

Questions about deliveries and shipments

For complete information on this issue, please see our Shipping Policy.

We are pleased to offer international deliveries.

For complete information on this, please see our Shipping Policy.

Due to the current pandemic, all delivery times have been affected. However, we will do our best to ensure that you receive your order on time.

Information about the products

For optimal washing, we recommend hand washing the FlowerWear™ panties first.Then add them to the rest of the laundry on a gentle cycle. Do not use bleach or fabric softener.Hang your briefs in a dry area and wait until they are completely dry before storing them. Do not iron, please!

Our briefs are made with a patented design that neutralizes unpleasant odors and bacteria. Plus, they are super absorbent and sweat wicking to keep you cool and dry!

FlowerWear™ is underwear that cope with your period and bladder weakness. They absorb fluid and moisture, control odor and resist leaks thanks to protective, absorbent layers.The panties are ultra-thin so you feel ultra-comfortable and you stay fresh and dry.

Depending on the panty, FlowerWear™ pantyhose can hold 26 to 44 ml of liquid. This is equivalent to 3 to 5 tampons or even 5 to 7 pads.

Yes, you can wash your menstrual panties in the washing machine on a gentle cycle.

The ideal temperature to kill the bacteria and allow you to use your panties for as long as possible is recommended 30 degrees on a delicate wash cycle.

Yes, our menstrual briefs are designed specifically for this purpose.

We do not recommend that you wear this underwear as a swimsuit because we cannot guarantee that the technology will work in water.

Yes, on each product page, under the product description, you will find a drop down button with a size chart for each type of panties.

On each product page, under the product description, you will find a drop-down button with the material specifications for each model of panties.


If you have any questions, comments or requests, please fill out the form below. We will respond to you as soon as possible.

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